Help & support
How can we help?
Browse the most common questions or reach out — we usually reply within one business day.
Popular topics
Quick answers to the questions we hear most often.
Getting started
Create an account, complete your profile and run your first verification.
Sign upPrivacy & consent
Understand how access requests work and how you stay in control of your data.
Read the privacy policyTalk to a human
Got a question that isn't covered here? Our team is happy to help.
Contact usFrequently asked questions
The basics — straight to the point.
How long does a verification take?
Most verifications complete in under 30 seconds. If additional KYC steps are required, we'll let you know inside the app.
Can a landlord see my data without my consent?
No. Every access request is gated by your explicit, revocable consent. You can withdraw it at any time in the Privacy Center.
I forgot my password — what now?
Use the "forgot password" link on the login screen. We'll email you a secure reset link that expires in 60 minutes.
How do I delete my account?
Open Settings → Profile and click "Delete account". Your account is anonymised within 30 days; ratings remain in the network without referencing you personally.
Is my PESEL number stored in plaintext?
No. PESEL numbers are encrypted at rest with AES-256 and looked up via a keyed HMAC-SHA256 so we never search the plaintext.
Which languages do you support?
PESEL Check is available in English, Polish and German. You can switch at any time from the language selector in the header.
Still need help?
Send us a message and we'll get back to you within one business day.
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